5

5

I ended up with a flat tire on my airstream travel trailer when passing through Winston-Salem. I had a full size spare but the wrong equipment to put it on and get the flat one off. After dealing with my roadside assistance via insurance and having 3 different service companies cancel due to having the “wrong equipment” we were stuck. Being an ex Winston local, I ended up thinking about twin city (I used to work with the owner when I lived in town at an unrelated job). I wasn’t sure they would be able to take care of changing a tire on a travel trailer, but I called them up and they did not hesitate to extend us the help we needed. They assured us they could handle a travel trailer tire change, and they exceeded our expectations of customer service. We pulled up with the airstream and within 5 minutes the tire was changed, and they even went so far as to torque all other tires before we got back on the road. Twin city wouldn’t even take a dollar from me for their service. These are good, truthful, knowledgeable, and kind people. They will take care of all your automotive needs honestly and well. I cannot say thank you enough to them for getting us back on the road that afternoon!

5

5

The piece that attaches to the positive battery terminal on my car corroded and a bolt broke. Was told by the dealer they would have to replace the whole thing for $300. These guys quote me at $100. Since it would take a few days to get the part, the technician did a temporary fix for free and when the part came they got it done in literally 15 minutes! And charged me exactly what they quoted. I'm definitely coming here again for any car problems I can't handle myself!

5

The tightening bolt on my battery terminal broke and the dealer said it would cost $300 to replace the part. Somehow these guys got the part, did the work in literally 15 minutes, and it cost a third of what the other place would have charged. On top of that, the technician did a quick fix so my car would start while I waited a day for the part to come in free of charge. I trust them and will definitely come back!

5

Twin City Automotive is awesome! In March 2021, every light possible was flashing on the instrument panel of my car. TJ Small diagnosed the problem, presented me with an reasonable estimate, and made the necessary repairs. Excellent Service! In June 2021, I returned to Twin City Automotive with a relative’s truck for inspection, and a battery issue with my car. Again, the level of professionalism, honesty, and excellent service is above reproach. It's a great feeling to know that you can with confidence “trust” that your vehicle is being serviced by one of the best Automotive Teams in the business. My experience with Twin City Automotive has been a blessing!

5

Top notch and really helpful.

5

1

Terrible customer service - charged for services unnecessarily. Do your research and seek a second opinion.

5

they never fail to make you feel comfortable